Troubleshoot common BrokeryHub issues
Resolve frequent website publishing, domain, property, lead, integration, and sign-in problems.
Updated July 23, 2026A page or update is not visible
Confirm the item is published and assigned to the correct website or agent. Open the public URL in a private browser window. Recently published content can take a short time to replace cached content.
The custom domain does not work
Compare the DNS records with the values shown in Website → Domain. Check for conflicting A, AAAA, or CNAME records. Do not change MX records used for email. Certificate provisioning begins only after the domain resolves correctly.
A lead notification is missing
Check whether the lead exists in the dashboard. If it does, verify the configured recipients and spam filtering. If it does not, test the published form in a private window with clearly labeled test information.
A property is missing
Confirm its publication status, website or agent assignment, and whether that listing status is allowed to display. Verify that required fields and media completed saving.
Facebook stopped publishing
The authorization may have expired, been revoked, or lost Page access. Confirm the Facebook profile still has sufficient Page permissions, then reconnect.
Sign-in fails
Use the invited account email and request one password-reset message. Only the newest reset link should be used. Ask an agency administrator to confirm your membership if the account was invited.
Before contacting support
Collect the public URL, affected item identifier, approximate time and time zone, expected and actual result, steps to reproduce, browser/device, and a screenshot with client data hidden.