[{"data":1,"prerenderedAt":87},["ShallowReactive",2],{"docs-\u002Fbrokeryhub\u002Fen\u002Ftroubleshooting":3},{"id":4,"title":5,"body":6,"category":76,"description":77,"extension":78,"meta":79,"navigation":80,"order":81,"path":82,"seo":83,"stem":84,"updatedAt":85,"__hash__":86},"docs\u002Fbrokeryhub\u002Fen\u002Ftroubleshooting.md","Troubleshoot common BrokeryHub issues",{"type":7,"value":8,"toc":65},"minimark",[9,14,18,22,30,34,37,41,44,48,51,55,58,62],[10,11,13],"h2",{"id":12},"a-page-or-update-is-not-visible","A page or update is not visible",[15,16,17],"p",{},"Confirm the item is published and assigned to the correct website or agent. Open the public URL in a private browser window. Recently published content can take a short time to replace cached content.",[10,19,21],{"id":20},"the-custom-domain-does-not-work","The custom domain does not work",[15,23,24,25,29],{},"Compare the DNS records with the values shown in ",[26,27,28],"strong",{},"Website → Domain",". Check for conflicting A, AAAA, or CNAME records. Do not change MX records used for email. Certificate provisioning begins only after the domain resolves correctly.",[10,31,33],{"id":32},"a-lead-notification-is-missing","A lead notification is missing",[15,35,36],{},"Check whether the lead exists in the dashboard. If it does, verify the configured recipients and spam filtering. If it does not, test the published form in a private window with clearly labeled test information.",[10,38,40],{"id":39},"a-property-is-missing","A property is missing",[15,42,43],{},"Confirm its publication status, website or agent assignment, and whether that listing status is allowed to display. Verify that required fields and media completed saving.",[10,45,47],{"id":46},"facebook-stopped-publishing","Facebook stopped publishing",[15,49,50],{},"The authorization may have expired, been revoked, or lost Page access. Confirm the Facebook profile still has sufficient Page permissions, then reconnect.",[10,52,54],{"id":53},"sign-in-fails","Sign-in fails",[15,56,57],{},"Use the invited account email and request one password-reset message. Only the newest reset link should be used. Ask an agency administrator to confirm your membership if the account was invited.",[10,59,61],{"id":60},"before-contacting-support","Before contacting support",[15,63,64],{},"Collect the public URL, affected item identifier, approximate time and time zone, expected and actual result, steps to reproduce, browser\u002Fdevice, and a screenshot with client data hidden.",{"title":66,"searchDepth":67,"depth":67,"links":68},"",2,[69,70,71,72,73,74,75],{"id":12,"depth":67,"text":13},{"id":20,"depth":67,"text":21},{"id":32,"depth":67,"text":33},{"id":39,"depth":67,"text":40},{"id":46,"depth":67,"text":47},{"id":53,"depth":67,"text":54},{"id":60,"depth":67,"text":61},"Get help","Resolve frequent website publishing, domain, property, lead, integration, and sign-in problems.","md",{},true,9,"\u002Fbrokeryhub\u002Fen\u002Ftroubleshooting",{"title":5,"description":77},"brokeryhub\u002Fen\u002Ftroubleshooting","July 23, 2026","G9vYgOMrwlRlAtKvMYRbcToYxdtnuNOr0ylR2tPA95Q",1784895975417]